by
es
slide-1-web.png slide-1-mobile.png
How can you generate sales and aftersales leads using WeChat?
slide-2-web slide-2-mobile
How can your advisors easily create offers from your DMS and send via WeChat?
slide-3-web slide-3-mobile
How can you track & analyze all the customer interactions & offers done via your WeChat?
slide-4-web slide-4-mobile
How can you integrate WeChat in daily service communicate for Chinese customer by brand standard?
WeChat for Automotive CRM: upselling, loyalty and customer satisfaction.
MCON is providing specific WeChat environments for Sales, AfterSales, and Web, fully integrated with your DMS, CRM systems and proprietary and external websites.
dealer
Over 80.000 dealers
country
Over 42 countries
manufactures
Over 35 manufacturers
wechat-icon
citnow-icon
Video size/Length
25M
No Limit
Storage Time (after video is deleted)
72hrs
No Limit
Multi-part, Video Snippets combined to One
-
check-icon
Number of Videos send to the customer
-
check-icon
Share to Social Media
-
check-icon
Whether the customer viewed the video
-
check-icon
How many times customer viewed the video
-
check-icon
Data Privacy and Secured Data Storage
-
check-icon
Customer Feedback (Rating, Comment)
-
check-icon
Visibility of Dealer’s staff performance
-
check-icon
Managers can monitor the quality of the videos
-
check-icon
Managers can see how many videos recorded and sent by a specific sales
-
check-icon
Managers can see the video ratings and comments from the customers
-
check-icon
Corporate level customer binding vs. individual connection
-
check-icon
White Labelling / CI
-
check-icon
-
check-icon
Sales
If you can’t watch the video, please watch on Youku
Increased conversion inbound enquiries by at least 15%
95% customer satisfaction, 4.9/5 Star Rating (consulting, handover, follow-up)
USPs
personalisation
Personalisation
With the ability to record easy to make videos, tailor made for individual customer enquiries whatever the stage of their buyer’s journey, and instantly improve your customer satisfaction levels.
multipart
Multipart
You don’t need to be Spielberg to create an award winning video. Stop and start as often as you want but as if by magic, create one seamless personalised video.
rate-this-video
Rate This Video
Get critical customer insights by gathering measurable data on customer comments and feedback once they’ve engaged with their personalised CitNOW video.
dashboard
Dashboard
Check on customer video ratings, view real time results, export reports and view staff performance all through our fully integrated dashboard.
Let’s talk!
Contact MCON to empower the usage of WeChat for your business
After sales
If you can’t watch the video, please watch on Youku
Increased average conversion of red work by 39%
97% customer satisfaction, 4.9/5 Star Rating (transparency & trust)
USPs
intergration
Integration
CitNOW is integrated with most of the major eVHC providers, enabling it to seamlessly fit in with your workshop systems and processes.
multipart
Amber Follow Up
Once amber work has been identified in a VHC, simply follow up with the customer at a later date to provide even better customer service and secure future work.
rate-this-video
Rate This Video
Get critical customer insights by gathering measurable data on customer comments and feedback once they’ve engaged with their personalised CitNOW video.
dashboard
Dashboard
Check on customer video ratings, view real time results, export reports and view staff performance all through our fully integrated dashboard.
Let’s talk!
Contact MCON to empower the usage of WeChat for your business
Web
(Coming Soon)
If you can’t watch the video, please watch on Youku
Stock turnover increased by at least 32%
Time to web of vehicle media asset from days/weeks to hours
USPs
personalisation
All In One
The app does it all. From finding the gaps in your stocklist, to collecting and uploading brand-standard video, imagery and 360°.
intergration
Integration
Compatible with all major online sales portals so all you need to do is make the video, take the photo’s and the 360°. It will auto-upload to your site(s) of choice.
rate-this-video
Guided
Intuitive and structured, with inbuilt guides to help the user step-by-step make an effective and high quality web video and wireframes to keep images to brand guidelines.
dashboard
Request
Linking directly to the CitNOW Sales app, this functionality allows a customer to request a personalised video, instantly creating an alert in the sales application. Oh, and all of their details are transferred across straight away, giving you one less thing to do.
Let’s talk!
Contact MCON to empower the usage of WeChat for your business
back-to-top back-to-top